Real management is hard to do and it is even harder to find good managers. It is like hunting for a needle in a haystack. But, don't give up. It is worth the struggle it takes to find the right person who can do the job. It takes so much pressure off you as the owner to have a good solider you can count on who has your back. So, don't give up!
What makes a good manager? It is not what you think. It is not about having enthusiasm or good ideas or even about kissing your butt. Anyone can talk a good game. It is easy to come up with great ideas. It is also easy to come up with excuses. When it comes to management, you have to evaluate your candidates by their actions not words.
Look for someone who:
- toes the party line, backs you up with action when you make a decision (especially a tough decision like letting someone go) and doesn't undercut you in front of other staff; loyalty is the key and it can only be shown through actions not words
- solves problems and addresses issues without asking you to throw money at a problem; you need a fiscally responsible person who can think creatively about dealing with an issue and not just think about how you can and should spend your money - it is always easier to spend money than save money
- works hard without complaining about pay, hours, or staff; you don't need someone who complains as that means they don't believe in your business - bottomline
- operates with a broad vision of how to make the company a success; focuses on the bigger picture of sales and income performance and works to find ways to maximize the profits instead of how improvements benefit them on a personal level.
Yes. You almost need to find a mini-me. Someone who cares about your business as much as you do. There are people out there who put themselves second to their work. There are people who take pride in their work and want to do a good job. Find one of those people and promote them to management - even if you have to spend the time to teach them and train them. Get rid of management that is weak, complaining, costs you too much money and drags down the morale of your entire operation.